A Knowledge-based Model for Organizational Performance Evaluation
نویسندگان
چکیده
Knowledge has been widely recognized as a critical resource for competition. Then it seems important to analyze organizational performance based on a cognitive approach. In this paper, this approach consists in the identification of two main classes of organizational problem (repetitive and innovative) and two main cognitive processes (codification and interpretation) involved in problem solving. Given these classifications, a model to evaluate the organizational performance is proposed based on the assessment of the consistency between the type of problem with the knowledge management processes. Two examples of application are also provided.
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